T E S T I M O N I A L S
See what our customers have to say
Where possible we would ask customers to provide us with basic measurements via email or post in order for a design and quotation to be started.
On confirmation of order this can be double checked via a site visit by a member our team.
This process would be carried out with a surveyor wearing face mask and gloves and we would kindly ask that our customer vacates the room during this survey.
Our third party team of installers have be briefed on our Covid-19 policy and will follow government guidance on working in your home.
Should you have any questions please contact us at;
telephone 01924 332220
We've been working hard during the lockdown to ensure our showroom is as safe as it can be for our customers to return. Inline with Government guidlines we have put in place a range of measures to ensure everyone is safe.
GENERAL ENQUIRIES, PRICING AND ORDER PROGRESSING
We are asking all our customers, where possible to telephone with enquiries, which we will be happy to assist with. Our staff levels have been reduced to ensure minimal contact instore, however we have put in place the ability for our colleagues working from home to deal with your enquiries and transfer you to the right person.
We can process orders remotely and deal with payments through contactless methods.
Should anyone wish to receive brochures or product information this can be arranged through email link or the postage of literature.
VISITING THE SHOWROOM
If our customers are wanting to visit the showroom, we kindly ask that they would telephone ahead to arrange a time slot to browse. This will help us manage numbers.
On arrival at the showroom we ask that the rear entrance is used as we have closed the front door to ensure numbers can be managed easier. We have provided hand sanitizer and would ask that all visitors use this on entering the showroom.
Signs have been erected requesting that customer's refrain from touching samples or fixed displays without assistance. Anyone wishing to handle samples or displays will be asked to use PPE gloves which we will provide. Social distancing is place in our showroom and signage is erected to remind our visitors. Masks are also available should you require.
All samples and surfaces handled will be cleaned following each customer's use.
All customers will be requested to telephone ahead so we can get your product ready for collection from a designated area.
If a delivery is requested we will arrange a specific delivery slot so our customer can clear a space for our delivery team to place the product safely. We would urge where possible a space is clear in a garage, outhouse or room with direct external access. Should our driver be required to place goods in your home this will only be possible at ground floor level and our driver will use face mask and gloves. Our customers will be asked to vacate the area prior to our team entering. Goods will not be required to be signed for as photographic proof of delivery will be used.