Tubs & Taps

TERMS AND CONDITIONS

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these

terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not

sure about anything, just phone us on 01924 332220.

Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Tubs & Taps

(Wakefield) Ltd a company registered in England and Wales under number Tubs & Taps (Wakefield) Ltd whose registered

office is at Unit 3, Triangle House, 257 Kirkgate, Wakefield, WF1 5PL with email address sales@tubsandtaps.co.uk;

telephone number 01924 332220 (the Supplier or us or we).

2. These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms

and Conditions.

Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or

profession.

4. Contract means the legally binding agreement between you and us for the sale and purchase of the Goods.

5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the

Order.

6. Goods means any goods that we supply to you, of the number and description as set out in the Order.

7. Order means the Customer's order for the Goods from the Supplier as set out in the Customer's order or in the

Customer's written acceptance of the Supplier's quotation.

Goods

8. The description of the Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any

description or computer-generated design is for illustrative purposes only and there may be small discrepancies in colour,

finish or size.

9. In the case of Goods made to your specific requirements, it is your responsibility to ensure that any information you

provide is accurate.

Basis of Sale

10. The description of the Goods in our website, catalogues, brochures, or other form of advertisement does not constitute a

contractual offer to sell the Goods.

11. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

12. A Contract will be formed for the Goods ordered, only upon the Supplier sending an email to the Customer saying that

the Order has been accepted, Order Acknowledgment given or if earlier, the Supplier's delivery of the Goods to the Customer.

13. Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.

14. No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been

entered into unless the variation is agreed by the Customer and the Supplier in writing.

15. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we,

the Supplier and you the Customer, enter the Contract at any of the Supplier's business premises, and where the

Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's

simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was

personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away

from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract

with terms which are more appropriate to you and which might, in some way, be better for you, e.g., by giving

cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises

where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.

Price and Payment

16. The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and

the charges, is that set out in our price list current at the date we accepted the Order or such other price as we may

agree in writing.

17. Prices and charges include VAT at the rate applicable at the time of the Order.

18. Payment for Goods must be made at the point of delivery or collection. You must pay in cash, bank transfer or

by submitting your credit or debit card details with your Order and we can take payment immediately or

otherwise before delivery of the Goods.

Delivery

19. We will deliver the Goods to the Delivery Location by the time or within the period agreed, or failing any

agreement, without undue delay and, in any event, not more than 30 days after the agreed delivery day on

which the Contract is entered into.

20. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in

addition to any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant

circumstances at the time the Contract was made, or if you told us before the Contract was made that

delivery on time was essential; or

b. After we have failed to deliver on time, you have specified a later period which is appropriate to the

circumstances, and we have not delivered within that period.

21. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the

Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other

remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If

the Goods have been delivered, you must return them or allow us to collect them from you at your expense.

22. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair

the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods

without also cancelling or rejecting the Order for the rest of them.

23. We do not generally deliver to addresses outside England and Wales, or Scotland. If, however, we accept an

Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay

them.

24. You agree we may deliver the Goods in installments if we suffer a shortage of stock or other genuine and fair

reason, subject to the above provisions and provided you are not liable for extra charges.

25. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we

may charge the reasonable costs of storing and redelivering them.

26. The Goods will become your responsibility from the point of completion or delivery to your specified address.

Should delivery be made a specified delivery address in The Consumer's absence yet accepted by The

Consumer's installer or representative, then the goods will become The Consumer's responsibility. All goods

must be examined at the earliest opportunity, and any damages must be reported within 48 hours in writing or

by telephoning The Supplier. No claims will be accepted for any goods that have been attempted to be installed.

Risk and Title

27. Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.

28. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs

towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods

still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and cancellation

29. You can withdraw the Order by telling us before the Contract is made and any goods have been specially

ordered or manufactured, if you simply wish to change your mind and without giving us a reason, and without

incurring any liability.

30. You can cancel the Contract except for any Goods which are made to your special requirements by telling us no

later than 14 days after the Contract was made, if you simply wish to change your mind and without giving us

a reason, and without liability, except in that case, you must return to any of our business premises the Goods

in undamaged condition at your expense. Then we will without delay refund to you the price for those Goods, but

we can retain any separate restocking charge of no more than 25% of the sale value. This does not affect your

rights when the reason for the cancellation is any defective Goods.

Conformity and Guarantee

31. We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does

not meet the following obligation.

32. Upon delivery, the Goods will:

a. be of satisfactory quality

b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made,

you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and

judgment) and be fit for any purpose held out by us or set out in the Contract; and

c. conform to their description.

33. It is not a failure to conform if the failure has its origin in your materials.

34. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the

manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, and

the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with

the Goods. This guarantee will take effect at the time the Goods are delivered and will not reduce your legal rights.

35. We will provide the following after-sales service: We will do our utmost to resolve any issues that arise from

faulty or damaged goods.

Circumstances beyond the control of either party

36. In the event of any failure by a party because of something beyond its reasonable control:

a. the party will advise the other party as soon as reasonably practicable; and

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act

reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will

not affect the Customer's above rights relating to delivery and the right to cancel below.

Privacy

37. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation

with regard to your personal information.

38. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy

policy and cookies policy which can be found The policy can be found on our website or instore.

39. For the purposes of these Terms and Conditions:

a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data,

including, but not limited to the GDPR.

b. 'GDPR' means the UK General Data Protection Regulation.

c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

40. We are a Data Controller of the Personal Data we Process in providing the Goods to you.

41. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal

Data in the course of providing the Goods to you, we will comply with our obligations imposed by the

Data Protection Laws:

a. before or at the time of collecting Personal Data, we will identify the purposes for which information

is being collected.

b. we will only Process Personal Data for the purposes identified.

c. we will respect your rights in relation to your Personal Data; and

d. we will implement technical and organisational measures to ensure your Personal Data is secure.

42. For any enquiries or complaints regarding data privacy, you can email: sales@tubsandtaps.co.uk.

Excluding liability

43. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal

injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is

not liable for(i) loss which was not reasonably foreseeable to both parties at the time when the Contract was

made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be

suffered by a Consumer because the Supplier believes the Customer is not buying the Goods wholly or mainly

for its business, trade, craft or profession).

Governing law, jurisdiction and complaints

44. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

45. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the

Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern

Ireland.

46. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs, customers should

Installation, Estimates & Quotations

48. All prices given at quotation stage either verbally or inwriting for the cost of installing any goods supplied by us are

deemed as an estimate only subject to technical survey and bases no part of a contract between us and The

Consumer. All contractual and guarantee obligations for any installation, not entered under a specific Supply &

Installation Contract with us, shall exclusively be between The Consumer and Third Party. A recommendation or

passing of details of any installer by us to The Consumer shall not be deemed as acceptance of any liability or

guarantee.

49. If a specific Supply and Installation Contract has been entered into with us where installation is invoiced by and

directly paid to the supplier, then workmanship is guaranteed by us against fault in the first 12 months from

installation completion. This covers only the installation of products supplied by us and does not cover any other

works. If you experience a problem, or if a fault appears during the guarantee period, you must notify us by

telephone or email at the earliest opportunity. Delaying notification may affect your rights under this guarantee; the

guarantee will not cover remedial work that is required as a result of delayed notification (for instance where

additional problems have arisen due to the delay). Where the issue identified is confirmed by us as a result of faulty

workmanship and therefore covered by the guarantee, we agree to carry out those repairs necessary to rectify the

problem or fault at no cost to you. Where we deem it to be necessary, we will provide replacement products. Where

identical products are no longer available, we reserve the right to provide a product of similar specification.

50. This guarantee does not cover damage as a result of natural deterioration of fair wear and tear i.e., silicone

deterioration Accidental or intentional damage, abuse, misuse, neglect or failure to carry out manufacturer's

guidance on care and cleaning. You are not covered for routine maintenance or adjustments, including but not

limited to, door adjustments, hinge adjustments, toilet seat adjustments, and any silicone renewal. This

guarantee will become void should any other person attempt to undertake repairs prior to us being informed of

any fault, unless this was undertaken out of hours to make safe a fault which would cause further damage or risk

to life and property. We will not be liable to supply any items that are deemed faulty but not originally supplied by

us in this contract that were supplied by The Consumer at the time of installation, either new or used for the purpose

of re-fixing and installed by our installer. Where works are carried out under this guarantee they will be covered by

this guarantee for the duration of the remaining term of this guarantee; the guarantee period will not restart on

completion of the remedial works.

Tubs and Taps (Wakefield) Limited, Company registered in England and Wales, company number 07569600, registered office

Unit 3 Triangle House, 257 Kirkgate, Wakefield, WF1 5PL.

Natural Wood Products

Please be aware that natural wood expands and contracts. This natural process, occurring on painted finishes. An open

joint line is not considered a defect, and it is widely accepted in the kitchen industry. The finish will still protect the

surface, and the structural integrity of the joint will not be affected.

Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave

differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily

visible joint lines.

Joint lines also may occur due to the repeated impacts from normal everyday use.

An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off

any excess moisture from the surfaces as soon as possible.

Discolouration:

All Paints, especially lighter colours, are susceptible to discoloration due to airborne particles such as cooking, grilling,

tobacco smoke, fireplaces or candles. Prolonged exposure to natural or artificial light may alter the finish colour. Moisture

may also discolour the finish.

Disclaimer for Painted & Stained Wood Finishes

All wood is a product of nature. While each wood type grows best in specific conditions, nature provides differences which

are critical to the growing soil and weather conditions will have their effect on grain patterns and colour.

The beauty of real wood is created by the infinite variation of grain, texture, and colour. This is especially true of hardwood

and hardwood veneers; hardwoods are particularly noted for their variety in graining. It is the nature of hardwoods to

have mineral streaks (light brown, dark brown, to black areas in the wood) and great variation in graining. Since the

number of mineral streaks varies from board to board, you may notice differences between cabinets, doors, drawers, or

even on the same panel. Mineral streaks or unusual graining are considered to be characteristic of natural wood and will

not be considered to be a defect or reason for replacement. No special emphasis is made to select materials to match each

other.

All colour characteristics of wood will change as it ages. This will gradually change the colour of the wood and stain. The

amount and rate of the change will depend on many factors, including wood type, stain colour, and the amount of direct

sunlight. In addition, exposure to smoke, chemicals, and man-made light may, over time, cause some materials to vary from

their original colour.

While this softening of the colour is not noticeable day to day, it will make a difference over an extended period. This is

why cabinets or accessories added, later, may not exactly match previously installed cabinetry. For the same reason, door

samples or displays may not represent the exact colour or finish of the cabinets you receive.

Disclaimer for Images

Photographic representations of wood, stain, or paint are affected by both direct and indirect lighting, as well as computer

screen and printer limitations. We strongly recommend using these photographs as a reference and your final decision

should be based upon looking at the door samples.